Know when something happens to your money. Hear nothing you didn’t ask for.

Poplin tells you as each of these happens:

Poplin also tells you when it needs details only you can give, such as a few more for verification, if the request has been left waiting with nobody working on it.

These come by email and land in the inbox in the app. Push and Telegram reach you only once they’re set up, so until then nothing pushes and nothing goes to Telegram:

Once they are, money arriving, a new device, a new payee, a payment waiting for your approval, a request for more details and a reply from support push to your phone by default. A payment you send never pushes, and neither does one that couldn’t be sent. Telegram carries money, security, approvals, verification and support by default.

A push notification shows on your lock screen no more than each alert needs. A payee alert says a payee was added, never who or to which bank. A device alert gives the rough device, such as Safari on iOS, and the country it was added from. A payment received says how much and the sender’s name, when there is one, and marks that name as unverified when it came with the transfer rather than from Poplin. Telegram messages carry more: a payee message names the payee and who added them.

Approval requests go only to the owners who can approve; see team accounts. What the people you pay are told is on contacts.

The emails for security, account security and verification can’t be switched off. They include:

That’s so nobody who got into your account can silence the alert that would tell you. Only the email is locked: you can still turn off push and Telegram for these alerts.

Locked means no one can switch the email off, not that it can’t go astray. If an email to an address bounces permanently, or it’s reported as spam, that address stops getting Poplin’s email, these alerts included.

Once push and Telegram are set up, only the urgent kinds interrupt you by default. They’re on for money, security, approvals, verification and support, and off for team, contacts and account changes such as closure, which come by email and to the inbox.

The inbox in the app is the record. Every alert about your money and your account lands there too, and the inbox has no off switch, so muting a channel never loses one. Setup reminders aren’t kept there, and nor are a few one-off emails, such as the one confirming a passkey was set up.

A business account has one notification email. An owner sets it and confirms it with a one-time code, and it starts out as the email of whoever created the account.

Change it to a separate shared inbox, such as your finance team’s or your bookkeeper’s, and that inbox gets its own email copy of payment notices, new and changed payees, payments or changes made outside the app, and closure notices. Those copies go alongside each teammate’s own email, whatever anyone’s switches say. While it’s still a teammate’s own address there’s no separate copy, and that teammate’s switches decide.

Every owner is told when the notification email changes. It’s for business accounts only: on a personal account, notices go to your own email.